1 reviews | Active since Feb 2017
FNB SENDS OUT INCORRECT STATEMENTS TO CLIENTS AND THEIR ONLINE COMPLAINTS SYSTEMS SUCKS
<p>Just received a FNB statement reflecting that I own money on one of my account, yet the balance should be nil. Things should be thoughly checked before being sent to clients "banking-101 and accounting-101", yet they failed to do this. I tried to log a complaint via their online system and the captcha system they put in place doesn't work, "programming-101". I guess some half wit in the organisation pressed the button to release the statements without checking to see that they are correct or they have some serious system problems which they do not want to admit to. Luckily their IT department doesn't work for me as they would all be standing in the unemployment queue in the morning as overall they appear to be totally ***********.</p>
Good day Mr. martin-berkland
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. martin-berkland
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***