FNB sends card to wrong place

Opened an account for an NPO. While the process was very pleasant at the time, we now have a problem. One signatory lives in Mfuleni, so FNB tookit upon themselves to send her bank card to Khayelitsha. Which is not where Mfuleni is and where we did NOT request the card be sent. Don't they even know the difference between suburbs such as Khayelitsha and Mfuleni??? And now no response to requests to send the card to the requested branch. Still getting sms to collect at Khayelitsha. This is not a great way to start a banking relationship.