FNB sending false info and not updating ITC

Account no: TLN*** I have a Temp loan that was taken with FNB on 17-10-2019 I've seen on my bank statement that this was collected on the 26-10-10 On my credit profile, I am seeing that it shows this account is in arrears with an amount of R858.00 and hasn't been closed yet! A whole year later! This is beyond unnaceptable.

I had a chat with one of the bankers on the app and said I should contact the debt counselling department and that they do not make outbound calls so they can not contact me.

I don't understand why I should waste my airtime calling you guys to fix a mistake that has been made on your side. Please can you send the paid up letters to the relevant bureaus.

WHEN THIS PAID UP LETTER HAS BEEN SENT, I ASK THAT IT REFLECTS THE ACCOUNT IS CLOSED, AND THAT NO PAYMENT FOR THE LOAN WAS MISSED.

THANK!