FNB seems to ignore their business clients when it comes to the COVID loan scheme

I have a business account with FNB and have been trying to apply for the COVID 19 loan scheme through my relationship manager since June with short ‘reasons’ why we do not qualify. My small business is picking up but I need the loan to get us across the next few months to survive (as do many other small business which is why the government has made these funds available). Because the answers to my requests from the relationship manager was short and vague, either telephonically, via whatsapp or short blunt e-mails with no options given I have now asked for a new relationship manager and have been waiting for over a month for a reply. FNB, I need to speak to a human, I am desperate and getting very irritated with the service we have been getting. I have considered moving to a different bank but because the banks look at our account status pre lockdown I am unable to. All I want is a new relationship manager that treats my business like a valuable customer and gives me answers and options.