FNB seemingly turns a blind eye at how poorly the poor are treated

FNB HOMELOANS has several departments who deal with the super wealthy to the insignificant and because we fall into the insignificant category we are not entitled to call ANY of the FNB homeloan numbers for assistance unless we have the FNB APP and because we do not have the APP FNB refuses to help us.

To get the APP you must have something called IN CONTACT which you can only get by visiting a branch, whether your physically able to OR NOT!

I made no less than eight calls to FNB this morning and all FNB could say was you need the app.

I am sorry FNB, sorry that we are not worthy or entitled to the service that your wealthier, non-challenged clients are!

You are doing us an injustice, making us "jump" through hoops and having a good chuckle whilst sending us from pillar to post!

Ag nee man, dit is nie goeie kliente diens nie. Skaam julle!