FNB Security breach ALERT card *****

What is happening with FNB did they get a security breach!!! My credit card was used for 2 *****ulent transactions on the 4th July. As soon as I received the notification on my phone I went on the FNb Secure chat and reported it and called the ***** line. It took me more than an hour to speak to a consultant. Their system was faulty and they couldn't give me case nr. Told me that it will be sms to me and I am still waiting. Next day called again, no luck after 4 days and being on hold for hours before I finally got helped. I had to report the whole case again. They have a 7 to 10 days turnaround time for the investigation and after 17 days my case is not resolved yet. Now they want to tell me that the money went in to some secure wallet and that I had to authorize it or received an OTP for doing it and they can't give my money back what a load of bull**** my card is always just in my possession. I have been a Private client for more than 15years and this is what I get back from them. Their secure chat is always so delayed or not working. They have escalated my issue again but I am too scared to stay with FNB and this service and level of incompetence is unacceptable to me. Something is seriously wrong and my money is not save with them. Even my business Cheque card was *****ulently used online in America within a week of my credit card *****. They at least resolved that and I got my money back. I will not let them get away with telling me they can't refund the money for my credit card *****. If I have to I will go through with moving all my accounts and my full portfolio for personal and business to another bank.