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randall S

1 reviews | Active since Jul 2015

12 Jul 2023, 13:02

FNB Security

I have been a loyal menber with FNB for year. I also now pay over R300 per month in service fees which people always tell me is too much. Problem is my account had 2 debits which looked like card payments go off every month for the last 12 months until i picked it up. Now you would think as a bank, cyber security would be above all standards however FNB has dissapointed. The card payment reference was not consistant. I dont work in a bank but even i picked that up. I reported in May 2023 to FNB ***** and to date. FNB ***** advised that i should cancel my card and at the time I had 2 cards. New card costs over R250 rand which i had to pay after loosing money on my account aswell. Today my account got breached again. This time the reference was change and the Microsoft was used. Now i have a microsoft account and I do pay a fee monthly for my XBOX games pass. I compared the references and wow several in inconsisitancies were noted. What s scares me is that the cyber banking AI did not flag this. I really don want to leave FNB but after speaking to ***** i was advised to cancel my card yet again. 1 month after i purchsed it. I need this resolved or i will move on.

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