FNB Secure Chat service is terribly BAD.

I connected to FNB Sure Chat this morning at 5:13 requesting urgent assistance to dispute a debit order as I couldn't dispute it on my online banking. I received an automated message that was number 25 in the queue. After an hour of waiting without assistance at 06:12, I sent a message "Why do you have such a slow service", and Mikateko only responded at 06:46 and asked for the details of the debit order I want to dispute. I provided her with all the details as requested. It went all quiet again. I asked is am going to be assisted today, Mikateko responded at 06:57 telling me that she was having a system error & asked if she could transfer me to the next available agent. THIS IS AFTER A WHOLE HOUR OF NOT BEING ASSISTED. I was transferred and was now number 6 in the queue. Nontobeko asked for my dispute details, I provided them. It went all quiet AGAIN. I asked if anyone is going to assist me because it was now 2 hours of not being assisted. Nontobeko, sends me a message that I can also reverse debit orders below R500 from the banking app. OH! MY WORD would I have waited for this long if my banking app allowed me??????? At 07:12 Nontobeko transferred me to Retail Debit Order Dispute without informing me. Then I get a message ' ALL OUR BANKERS ARE CURRENTLY OCCUPIED, YOU ARE NUMBER 109 IN THE QUEUE. In the end, I am still not assisted because I couldn't take it anymore.

I really cannot believe that FNB's standard of service has dropped so badly. The service is so terribly BAD, SLOW, and UNPROFFETIOANL.