CN
Cobus N
1 reviews | Active since Aug 2011
08 Apr 2022, 14:50
FNB Secure Chat - secure, perhaps, but a royal pain
FNB seems hell-bent on directing all inquiries to the secure chat on their app. However, this is an absolute nightmare. I used the channel to inquire as to the status of my personal loan application, waited, only to be told they cannot access that information via secure chat - a shortcoming, surely? I then asked the agent for an email address, and lo and behold, I was given the address for an unattended inbox - utterly unprofessional. Which meant I had to go back into secure chat, wait for an agent again, etc. etc. Really not a pleasant experience.
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Replies (2)CN
Cobus N's updateReviewer Update
08 Apr 2022, 15:01To add insult to injury, when you reluctantly call the call centre and wait, you get cut off - I give up!
CN
Cobus N's update08 Apr 2022, 15:01
Reviewer Update
To add insult to injury, when you reluctantly call the call centre and wait, you get cut off - I give up!
CN
Cobus N's updateReviewer Update
11 Apr 2022, 14:32The service I have received from FNB over the past few days has been truly shocking. I had to inquire myself as to the status of my application (per e-mail), and was advised that it has been declined. Funny enough though, half an hour after the e-mail, a call to the automated PL helpdesk clearly states that the application is in process. Kindly get your systems in order and stop telling your clients via your app that they prequalify for a loan - It would have saved me a lot of time and trouble the past few days.
CN
Cobus N's update11 Apr 2022, 14:32
Reviewer Update
The service I have received from FNB over the past few days has been truly shocking. I had to inquire myself as to the status of my application (per e-mail), and was advised that it has been declined. Funny enough though, half an hour after the e-mail, a call to the automated PL helpdesk clearly states that the application is in process. Kindly get your systems in order and stop telling your clients via your app that they prequalify for a loan - It would have saved me a lot of time and trouble the past few days.