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Anton N
1 reviews | Active since Mar 2010
08 Apr 2020, 09:10
FNB "secure chat" platform is pathetic.
FNB's online "secure chat" platform is pathetic. You tell them your issue, then 10 minutes later they say, "Hi, I'm ...... How can I help you." Then you repeat your issue. Then they ask for more information, you provide the required information. Then they don't respond for a while, and after a while the chat times out; and you receive a message saying "We have received no further response from you" and the chat is ended. Then you have to start all over again with someone else. Pathetic! This is the second time this has happened now in a short space of time.
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Anton N's updateReviewer Update
08 Apr 2020, 09:16Since Hellopeter now won't let me write another review of FNB, let me add my complaint here. On my credit card, I use the "full amount" autopayment option, which means that the full amount due on my credit card should be paid monthly, and in this way you are supposed to avoid interest charges. However, for the past few months, only a smaller amount has been paid, with the result that I have had to pay in interest on the outstanding amounts. This is completely unfair - they should immediately refund the interest payments, since it is not my fault that the credit card amounts have not been paid in full. Please also correct the autopayment so that it pays the full amount each month and so that I avoid having to pay unfair interest charges in future.
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Anton N's update08 Apr 2020, 09:16
Reviewer Update
Since Hellopeter now won't let me write another review of FNB, let me add my complaint here. On my credit card, I use the "full amount" autopayment option, which means that the full amount due on my credit card should be paid monthly, and in this way you are supposed to avoid interest charges. However, for the past few months, only a smaller amount has been paid, with the result that I have had to pay in interest on the outstanding amounts. This is completely unfair - they should immediately refund the interest payments, since it is not my fault that the credit card amounts have not been paid in full. Please also correct the autopayment so that it pays the full amount each month and so that I avoid having to pay unfair interest charges in future.