FNB Secure Chat on Mobile App

Private Client Secure Chat is my favorite on opposite day:

If you want to experience the worst customer service channel, try FNB's secure chat. Not only will you be transferred like a hot potato, you will also have to repeat yourself over and over to humans trained by bots it seems. As a bonus, your issue wont get looked at for 30 days, and escalated or simply not logged at all, meaning you must wait another 2 days for feedback, which never happens.

A *****ulent transaction was picked up on my account, FNB picked it up.... 5 Stars. Then I logged the issue, twice. I was told the transaction was declined and will be reversed......

30 Days later (Spongebob's narrator's voice).........

I followed up and they didnt even look at the case, then told me they will escalate it and I must wait two more days. Multiple times the agents cant even English deliciously, so they dont understand me or they say some weird Sh!%. Also they just end the chat on free will.

1. The lesson here is, the bots in the system are more useful 2. You only have like 3min to respond after hopping between agents for like 10min 3. You are not important or valued as a customer, unless you love poor customer service then you are a God. 4. Agent talk like bots, I had to ask if im talking to a bot...lol. 5. I have at least 15 things to mention, but ill just stop at 4.

Either the channel manager must get fired or they need to up your game. Go learn some customer service from companies like Afrihost or DSL Telecom or from somewhere thats not this bad at customer service. The Post office has better customer service....yes I said it, THE PO provides better customer service.... and they only communicate via email...#1990's mode.

I now feel better, thank you Peter, you the best,

Bye Peter