FNB SECURE CHAT IS USELESS

This is the second time I’m buying LTE and my sim card doesn’t get credited!!!

On the 29th November 2022 I bought LTE and my SIM card was not credited, the following day I contacted Secure Chat, Lucas texted and said there’s a technical issue that they have already reported. I expected an apology together with a resolution from FNB however none of this happened.

On the same day, I contacted the secure chat again for the same query and this time a Nokukhaya told me that I need to contact the prepaid team

Yesterday again I bought LTE and I was credited again, contacted the Secure Chat Desk and I’m honestly not impressed with FNB, I don’t know whether it’s the agents or if it’s process, how do you keep on referring a dissatisfied client to a different desk each time they are transferred to you?! It’s so annoying it’s really annoying! I was transferred to a Thandeka she also told me to log a query what’s the point then of the chat service?! I mean why should I be referred to so many different people before I can get assistance especially if this is a fault on the app?!