FNB Secure Chat is totally retarded

This is a copy and paste of the full conversation. Unforunately the FNB app is also so retarded that it's copy and paste feature is in reverse chronological order, so you are going to have to read from the bottom up.

[...That means that the end of the conversation is below. You need to go to the bottom of this text to get to the start of the conversation]
FNB: My apologies for the inconvenience.
ME: ...to another bank
ME: So I guess I should go then.
ME: I am still here, but what is the point? Your banking service is inadequate and your helpdesk does not ME: know what they are doing.
FNB: I will have to give you a call back to be assisted accordingly , Kindly please confirm your contact FNB: number that you’re currently reachable on.
ME: OMG I am in chatbot hell
FNB: My apologies .
FNB: Your account segment can assist with disabling your in****tact , however its a risk as you will no FNB: longer see incoming or outgoing transactions.
ME: 'Set inContact Alert Amount'
ME: 'Set inContact Alert Time'
ME: The only options are:
ME: There is NO option to disable all inContact messages either! Read conversation again above!
FNB: I'm Not Bot , as I have advised there is no option to disable incoming messages unfortunately.
ME: Are you a bot? Or just a completely untrained human reading a script?
ME: Oh my word. FNB service is just retarded. I am writing a review about this on hellopeter.
FNB: Unfortunately there is no option to disable incoming payments only if you disable you would have FNB: to disable inContact as a whole as Nompumelelo has advised.
ME: (Much later) Still waiting.
ME: (Much Much later) Still waiting
ME: Ok I will wait then thanks
FNB: Good day. Thank you for contacting FNB digital banking.
FNB: You are currently through to Nomthandazo
FNB: Kindly be patient with me as I go through your chat history.
FNB: Your chat has been transferred to Digital Banking Support who will be assisting you with your
FNB: query. Please keep an eye on this chat, as we will update you when your advisor is ready to assist.
FNB: Please stay in a chat while I connect you to our Digital Banking Support desk.
ME: I DO NOT actually want to deregister for inContact! I only want to disable INCOMING PAYMENT
ME: notifications, NOT OUTGOING PAYMENT notifications!
FNB: Please contact our Digital Banking Support desk, they will advise accordingly.
ME: I can't believe what I am hearing
FNB: You actually want to deregister for inContact. Please note that you only deregister incoming
FNB: payment only, if you deregister for inContact, that means that you will not receive both incoming FNB: and outgoing payment notifications.
FNB: To de-register from this service please contact Digital Banking Support or your Branch. You may FNB: contact them on ***. Operating hours 24 hours
ME: I am receiving the incoming notifications via SMS and banking app. Clogging up my phone. I do not ME: want to be notified of incoming payments.
FNB: Where are you receiving these notifications, via SMS or on your banking app?
ME: You have given me instructions to select an option for disabling inContact notifications but that
ME: option does not exist.
FNB: Where are you receiving these notifications, via SMS or on your banking app?
ME: I want to disable incoming payment notifications.
FNB: Could you please elaborate on your query above as I do not seem to understand you clearly.
FNB: What is it that you want to disable?
FNB: Yes, it will give you those options.
ME: 'Set inContact Alert Time'
ME: 'Set inContact Alert Amount'
ME: There is no option to disable incontact. It only gives me payment amount, and alert times options.
FNB: Please note that you can't only disable incoming notifications, if you disable your messages both FNB: incoming and outgoing will be disabled.
ME: But that is also going to disable outgoing payment notifications!
FNB: Noted. Please login to the banking app, select my profile, select settings, select messages, select FNB: inContact settings, select enable inContact.
ME: The only notifications that I get for the account currently are: 'Balance Alert', 'Limit Alert', and ME:
ME: 'Scheduled Payment Alert'. I am looking for 'Incoming and outgoing payments alerts' option.
ME: I so not need to be notified for these incoming payments. But I still want to be notified for outgoing ME: payments so I can check for possible *****.
ME: I get up to 100 incoming payment messages on my phone every month, throughout the day and ME: night. Very annoying.
ME: I don't want to get push messages for incoming payments either
FNB: Are you not getting app push up messages on your banking app?
ME: Are you telling me that I cannot disable notifications for only incoming messages? I can only disable ME: both incoming and outgoing messages?
FNB: Click on the Menu and select Online Banking Settings.
FNB: The Settings dashboard for the Online Banking sub-tab will be displayed.
FNB: Click on the Banking sub-tab.
FNB: The Settings dashboard for the Banking sub-tab will be displayed.
FNB: Click on the Change easy button for inContact.
FNB: The inContact capture page will be displayed.
FNB: Make the required changes to your inContact settings.
FNB: Click on Update.
FNB: A confirmation page will be displayed.
FNB: Check that this information is correct and, if necessary, click Edit to make any amendments.
FNB: Before you can continue you will be required to read and accept the Terms and Conditions.
FNB: Click on Confirm.
FNB: A results page will display the status of your request.
FNB: Click on Finish to complete the process.
FNB: You need to use Online Banking using a PC/laptop not the app.
FNB: Please note that you will have to disable your inContact messages on Online Banking. I will send the FNB: steps to guide you shortly.
ME: I have looked everywhere in the app but nothing
ME: I get a lot of incoming payment notifications by SMS. How do I disable those messages? Of course I ME: still want to get messages for outgoing payments.
FNB: Welcome to Business Chat. How may I assist you?
FNB: You will now be routed to a service advisor to assist you further.
[Beginning of conversation here]