FNB Secure Chat incompetence!

On the 30th May, I queried with Vivienne via Secure Chat on my banking app; a payment made to my credit card which hadn’t cleared. She recognised the issue and immediately logged a case and provided me with the case number, within a few days, it was resolved!

Now come 26 June and I am facing the same issue. On the 28th June I spoke to Zandile, Kgosi and Lesego, who insisted I wait 5 days. For ALL THIS TIME THIS I’VE HAD THIS CREDIT CARD, it’s NEVER taken 5 days to clear, especially when it is same bank transactions.

Today on the 1 July, I spoke to (also via Secure Chat) Maria, Mbulelo, Bronwyn and Sihle! And got transferred from pillar to post. And was told to update “Maintain Auto Payment” to clear the payment, but I never receive the pop to accept the updated mandate. I’m tired of dealing with *********** staff who give you a quick answer to simply get rid of you to close the call. I wish everyone had the competence of Vivienne, who recognised the issue within minutes and took the necessary steps to resolve!

I need this to be addressed: 1. Why has my payment made on the 26 June not cleared yet? 2. ⁠Why am I told to update Debit mandate? 3. ⁠Why is this suddenly an issue, when in the past (for years) this has never been an issue? 4. ⁠Am I going to have to go through this very same rigmarole every month?