FNB Secure Chat - Horrible user experience

The mobile chat feature is supposed to make it easier for premier and up clients to contact FNB. The chat feature on a Samsung S7 is: 1. Very slow and laggy 2. Every time the representative responds while I am typing, the keyboard disappears and I cannot see what I have typed. I am forced to press the back button which sometimes takes me out of the chat completely - thankfully the chat is not closed and I am able to continue. 3. While typing, the side menu appears randomly. Again the keyboard and my typed message disappear. 4. When trying to share a picture(screenshot), I am not able to browse my gallery albums. This means I have to scroll through 100s or 1000s of photos. If I could browse to the screenshot album/folder, this would have been an easy task. Instead, I am forced to type out what I see as it impossible to find the picture using the phones limited options.

With only the above 4 points, I find myself agitated and furious at the poorly written/designed chat feature. This really does make want to converse with FNB at all. Please fix as for the rest of the App experience I only have praise. It is a shame that the chat feature does match the rest of the quality of the app.