FNB Secure Chat Fail!!

I bought data last week via the Vodacom App and the payment went off my Bank Account, but I received no data and Vodacom said I must contact FNB to reverse the transaction due to errors being experienced from FNB's side. I then immediately disputed the payment via my FNB app, after which I was told it would take 5 – 7 days. Today is day 7.

If it was not for this, my phone would not have been ****** from me and all would have been fine. I was busy with the secure chat to FNB when my phone got snatched from me and now I have to beg for my money back on the failed data purchase transaction.

Now I am referred all over via the Secure Chat on the FNB App and absolutely no -one is able to assist me!!