FNB Secure Chat - Etienne Chalklen 07/08/2019 (Suffered abuse, rudeness, unwillingness to help, demeaning and condescending tone from "savage" responses)

Unhelpful, sarcastic, demeaning, rude, unfriendly (well, maybe customer service doesn't need a friendly person) but at least be professional - I don't have all day to keep repeating my messages on the FNB private bankers messaging app, I had to repeat my query 3 times, after sending him a screen shot of what my query is about, I'm not a master of the English language but I got an A in matric and my request was simple and straight to the point of which I doubt Etienne Chalklen understood because he was in a hurry to reply in a "savage" "sarcastic" "demeaning manner". @ Etienne Chalklen, FNB is not your father's business where you can tell a 13 year customer that "screen shot you sent had nothing to do with Netstar/Hybrid - it is a mandate for "Hyphen") what does all that even have to do with my simple request? @ FNB I'm not happy and you did not help me today, I may have to switch banks if this is the level of service I am subjected to from the narcissists you employ that clearly does not give a flying toss about helping the customer instead being the one with the most savage response and trying to put me down, I know I am black but that doesn't mean I am stupid and don't pick up these sly remarks. If I could just see this Etienne guy face to face, I want to have a word or five with him and even give him a high five - on the face - with a steel chair.

Adv . Zweli Jonas ***