FNB Secure Chat complete waste of my time

Just wasted over an hour using FNB's "Secure Chat" to try sort out why I am not getting all the points that I should be getting towards my eBucks level. Took 7 minutes to get put through to eBucks and then another 25 minutes for the rep to make there first response (which was inaccurate and not helpful).

So far the only useful info that I have obtained from the Rep is the admission that "Track My Rewards is only a guideline" ie. not accurate. This is probably why last month it told me I had enough points for level 5 this month, yet here I am sitting on level 4 (:

It's now over an hour most of the time waiting for the Rep to respond, the main message I get roughly every 10 minutes is a generic message claiming that they are looking into my query and will respond soon.

How is one supposed to manage your points and stay on level 5, if the only tool they supply is not accurate, and the so called "Customer Support" is somewhere between useless and none existent.

Just ended with them cutting me off.....

They have reconnected me to eBucks, but after nearly an hour and a half, I am giving up