FNB SECURE CHAT BAD SERVICE

Good Day Boitumelo

I'm extremely upset with the bad service I've received from FNB. I requested account closure of my main FNB account where my salary goes into, the account number was clearly given to 2 of FNB's securechat agents Mhlengi and Lebogang but you've now gone and closed the wrong account on my profile. The reason for closure of my main account was due to unauthorized debit orders racking up hundreds in bank charges on my account. Those same debit orders I also requested a stop order weeks ago which FNB charged me for which was never stopped. FNB refused account closure due to the account being in a minus they said I must pay the negative amount which was over R1000 no fault of mine as I instructed them several times to stop the debit orders. I then proceeded to do a scheduled payment arrangement over 3mths on fnb app. Last week Saturday money was deposited into my account FNB took the full amount of R1100 which was the negative balance the scheduled arrangement was not honored by FNB then the account was clear. FNB then still refused to close the account. This morning I wake up 5 unauthorized debit orders again that didn't go through. Which your secure chat agent Lebogang confirmed with me a week ago that the debit orders wont go off again. That same debit orders I requested them to stop has just gone off my account again. The same debit orders I had just paid R1100 in bank charges for, leaving my account again in a minus amount now of over R500. I refuse to pay that. This is ridiculous. How is it that more than 5 of your secure agents cannot read to understand. I spoke to over 5 different agents regarding this. None of them could fix the problem. My salary goes into that main account every month. I am losing thousands in bank charges. I am at the point of changing banks. I trust this matter will receive your urgent attention. Very bad service FNB!!!!