FNB secure chat a waste of time

I have waited on secure chat for more than 2 hours (from 10.09 to 12.29) I have been kicked off internet banking about 10 times while waiting to chat to a banker. When I finally got through to one, I was told "thank you for your chat we had n response from you" I was trying to log on again. By the time I logged in I was told that I am number 385 in the queue. This is unacceptable. Secure chat is a total waste of time. We can't go into the bank because of Covid 19, so we are told to use online platforms, but they are of no help