FNB secure chat a total disaster and unqualified staff

what a disaster trying to talk through ---secure chat---- eventually after 3 efforts ( previous 2 waited more than n hour to get a response and then oops we lost you due to inactivity) I got through just now just to speak to someone doesnt listen or read my request----plays it off due to powerball efforts and then try to tell him PLEASE READ my request oops we lost you due to inactivity what a shame ---what an *********** staff member