FNB Secure chat a joke!!

I was really disappointed today when for the first time every I made a wrong amount payment to a creditor and nobody on the secure chat can assist me at all. I requested that a Manager phone me back, I was transferred to 3 difference departments which I believe is completely pathetic.

I was told by the one consultant that I need to fill in a dispute form, I am not disputing the payment - I just added an extra 0 to the end!!! Now I have to pay R350 for this service.

Or I can contact the supplier, as per the other persons suggestion and request them to refund me, which will take 21 working days to do.

There is just no assistance and I have to pay R300 monthly for this services, which, when I really need it is just not there.

I have a real good credit record, and now it is going to be down the drain as my debit orders are going to bounce.

I MADE a MISTAKE - Can somebody help me to rectify this???