FNB secure chat

FNB secure chat service is pathetic. I tried to contact an agent to assist me with a debit order query with no success. Every time I wait in a queue for at least 30 minutes and if I just take a few minutes to respond they end the chat. Eventually I get to speak to an agent with the result of continuously being transferred and being in waiting queues for long period of time with my query not being resolved. This has not been the first time either it's a constant battle to get assistance with a positive outcome via secure chat. Very disappointed