1 reviews | Active since Dec 2013
FNB secure chat
I just signed into FNB secure chat. I was transfered to 7 agents, without anyone chatting back. I spent 12min online. The 8th consultant did respond by asking me a question, and when I told her I'm still waiting on the reply, I got a message from one of the previous consultants thanking me for the chat. A complete waste of time and money
Good day Wendy,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Wendy,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)