1 reviews | Active since Jul 2014
FNB SECURE APP FAILED ME
FNB secure app failed me
I am disappointed with this FNB, I am a private client with FNB,
I was ****** and my phone was taken, it slipped my mind to block the card/ app,, perhaps it was because of the comfort knowing that I have a secure app that will obviously need my face recognition to access my banking app,
The following day in the morning I called my network provider to do a Sim swap , there wasn't any Sim swap done on the number, still I had a comfort that my " secure app" is secure for the ******s to have access in my phone,
I have all my cards, I didn't get any OTP requests to approve any transactions. However the FNB secure app failed me, I am waking up to all sort of transactions from my account, without any authentication from me,
I lost over R60. 000... I need answers FNB and I want every cent of money that was taken from my account back. #FNB must fall
HOW THE APP WAS SUDDENLY ABLE TO ALLOW A R3000.00 TRANSACTION EWALLET WHEN THE LIMIT OF EWALLET IS R1500.00????WHY THE TRANSACTIONS WERE NOT STOPPED AS THE SEQUENCE OF THE AMOUNT WAS SUSPICIOUS, WHY WILL I MAKE TRANSACTIONS AT NIGHT OF THOSE HIGH AMOUNTS ONE AFTER ANOTHER AND THE BANK DID NOT STOP IT???????
WHY THE SIM CARD AND THE PHONE IMEI NUMBER ARE NOT SYNCED TO PREVENT ALL THIS FROM HAPPENING, I HAD THE SIM CARD THEY HAD THE PHONE BUT BECAUSE OF THE POOR SECURITY OF THE FNB APP, IT ALLOWED THIS TO HAPPEN.
I WOULD HAVE GOTTEN THE OTP FOR THOSE TRANSACTIONS HAD THE SIM AND THE IMEI NUMBER SYNCHRONIZED,
IT IS HONESTLY NOT MY FAULT THAT THIS HAPPENED, IT WOULD HAVE BEEN PREVENTED HAD THE APP BEEN A SECURE APP AS YOU CALL IT.
THIS SHOWS HOW NOT SECURE OUR MONIES ARE WITH FNB I WANT THIS ***** SORTED OUT AS IN YESTERDAY AS I HAVE RESPONSIBILITIES TO TAKE CARE OF,.
I JUST WENT THROUGH SOME COMPLAINTS HERE AND IT'S QUITE SHAMEFULLY THAT SO MANY PEOPLE HAD COMPLAINED ABOUT THE SECURITY OF THIS APP. IT IS NOT OUR DUTY TO TELL FNB TO TIGHTEN THE SECURITY MEASURES OF THIS SO CALLED SECURE APP. I AM WAITING FOR A RESOLUTION ON THIS.
HOW THE APP WAS SUDDENLY ABLE TO ALLOW A R3000.00 TRANSACTION EWALLET WHEN THE LIMIT OF EWALLET IS R1500.00????WHY THE TRANSACTIONS WERE NOT STOPPED AS THE SEQUENCE OF THE AMOUNT WAS SUSPICIOUS, WHY WILL I MAKE TRANSACTIONS AT NIGHT OF THOSE HIGH AMOUNTS ONE AFTER ANOTHER AND THE BANK DID NOT STOP IT???????
WHY THE SIM CARD AND THE PHONE IMEI NUMBER ARE NOT SYNCED TO PREVENT ALL THIS FROM HAPPENING, I HAD THE SIM CARD THEY HAD THE PHONE BUT BECAUSE OF THE POOR SECURITY OF THE FNB APP, IT ALLOWED THIS TO HAPPEN.
I WOULD HAVE GOTTEN THE OTP FOR THOSE TRANSACTIONS HAD THE SIM AND THE IMEI NUMBER SYNCHRONIZED,
IT IS HONESTLY NOT MY FAULT THAT THIS HAPPENED, IT WOULD HAVE BEEN PREVENTED HAD THE APP BEEN A SECURE APP AS YOU CALL IT.
THIS SHOWS HOW NOT SECURE OUR MONIES ARE WITH FNB I WANT THIS ***** SORTED OUT AS IN YESTERDAY AS I HAVE RESPONSIBILITIES TO TAKE CARE OF,.
I JUST WENT THROUGH SOME COMPLAINTS HERE AND IT'S QUITE SHAMEFULLY THAT SO MANY PEOPLE HAD COMPLAINED ABOUT THE SECURITY OF THIS APP. IT IS NOT OUR DUTY TO TELL FNB TO TIGHTEN THE SECURITY MEASURES OF THIS SO CALLED SECURE APP. I AM WAITING FOR A RESOLUTION ON THIS.