FNB *****s me over again

I had an FNB cheque account many years ago. because i closed everything off at the time i am now labelled as a "risk" on their system without being made aware of this. when i call the help desk to find out more and seek assistance as i have a new FNB account, i get told that i cannot be helped and get transfered from department to department for over half an hour just for the call to eventually be dropped. clearly it was a mistake ever going back to FNB. i will just stay with Standard Bank as i have been all these years and it seems FNB staff just seems to be getting more hopeless.