FNB screams at you for asking questions

I went too FNB because I wanted too open a tax free savings account and the information on the website was very unclear. I got too the FNB Potchefstroom in the Mooi Rivier mall at 11:30 and I was greeted with " We are busy can you come back at 16:00?" So I did just that.

I got there, got a ticket and waited while the cashier chatted with the cashier next too her and it was all laughs and giggles till I was called 10 minuets later. I sat down and told the cashier that I would like too inquire about the tax free savings account she answered " I don't think we have such an account but I will check our website". So she did and found the account, then she turned the screen too me and said " There it is you can read". I told her that I have already been on the website and that is why I came in. She then asked what do I want too know if I have already been on the website. I asked what is the minimum amount required too open this account. She said that she THINKS its R1000 "but it is actually a place you put your money too invest". So I asked what is the interest rate then if I place a R 1000 in the account and she told me too read on the screen (containing the website information). I read and there was no clear indication so she said that I should go on my own time on the website and read it.

Me actually wanting the information asked "And if I want too withdraw money do I have too give notice? " In a very agitated voice she said that it works the same as a 32 day notice account. Me not having an FNB account said that "I don't have a 32 day notice account so I don't know how it works, can you explain it too me?" That is when she snapped and stared screaming on me that she is explaining it too me and I am not listening too her. So I told her that she didn't explain anything too me I had too ask everything and still I don't have a real answer. She kept on yell so I stood up and walked out. I later came back too talk too the manager who just told another clerk too explain it too me.

I will not be opening my account at FNB and I would not advice anyone else too do so. Never in my live have I experienced that a person screams at me for asking a question that they don't understand because they have no idea what their job entails and how too do it