FNB scratch and dent

To Whom It May Concern, I am writing to lodge a formal complaint regarding the disgraceful handling of my scratch and dent claim filed with FNB Engine Room on the 6th of March. I submitted all required pictures and my claim was approved. Despite this, I was referred to a repair shop in Germiston for assessment a location that is completely impractical since I live in Boksburg. The Germiston shop does not operate over weekends, and I work Monday to Friday from 08:00 to 17:00, making it impossible for me to attend. I contacted Motor Vantage and clearly requested referral to a repair shop in Boksburg. They assured me they would confirm, but instead I received a call later informing me that my claim was rejected without any valid reason. This behavior is disrespectful, unprofessional, and unacceptable. I demand that this matter be investigated immediately. Furthermore, I insist that Motor Vantage pay me R6,000 for the scratches so that I can use my own service provider. The way this claim has been handled is a complete inconvenience and reflects extremely poor service. I expect urgent feedback and resolution. Sincerely, Oatile Molale