FNB Scratch and dent admin has lost it

I have an active policy with FNB scratch and dent. I recently changed bank details. I sent the update through early July 20 after which it was only updated late AUG 20. The administrator of this product cannot read and comprehend simple requests. Imagine having a 25 thread email to change bank details and submit a debit which you have failed to take. Frustrating. I give you until the end of this week to resolve or I will cancel. It is unacceptable that I be chasing you to pay you. You have no respect for business and zero customer centricity. Get you manager to call me, this again is my third time asking.