JC
John C
1 reviews | Active since Oct 2016
28 Nov 2018, 12:21
FNB Scottburgh are unable to listen
In August I requested FNB Scottburgh to change the statement delivery date on a Business Account from 25th of one month to 24th of the next as I required the statement to run from the 1st of the month and end of the month. In September I did the same as they had not bothered to attend to my request, then in October I went into the branch and spoke to the Business Manager. In November I spoke to the Branch Manager as they had STILL ignored my instruction and they have the ****** audacity to ignore my instruction AGAIN!!!
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FNB (First National Bank)'s replyOfficial
28 Nov 2018, 12:41Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Nov 2018, 12:41
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
*** (option one)