FNB ******** PW Clients - Be aware when Traveling - Slow Lounges

Upon recent travels, the FNB slow lounge requested that I present my PW credit card, which I did, this is a service included in my portfolio. I was charged twice incorrectly and when i requested a refund, they first tried to tell me that I brought a guest which was not true, now they are trying another tactic to avoid the refund(over 16 Phones calls since and 9 emails and still they are holding onto my money). Janet oks is my PW Banker and never answers her phone nor does she EVER call back. FNB what an absolute joke.