SM
Shirley M

1 reviews | Active since May 2018

19 Jun 2018, 16:26

Fnb- ********

E- wallet it's a *******.... please folks, next time if you want to send me money go for Internet banking or shoprite. Money market and pay at least R10(once off).... some one send me money to the so called e- wallet from FNB, it was R800 but I end up getting R700... the ATM keeps telling me that the is an error and I must request e new pin using code *120*277# to request a new pin and they charge R8 for every request you made, fine I did that, only to find out that there was no error on my side , the problem was, the was no R50 notes in the Atm.. you come up the following day still encountering the same problem, using different Atm and going inside the bank to enquirer about it... the people there, were very rude... they told that I must not rely on outside Atm as they dont have enough money ..... really!!!!!!!! Who's problem is that to make sure that the is always money(different notes) in the Atm? If outside Atm by the street are not reliable why then do it?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2018, 09:58
Official

Good day Shirley Mpyane,

I tried calling you on the number provided, to no avail.

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB eWallet who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)