FNB **** R30 000

I was ****med R30 000 from my fnb account. It was on the 8th of May 2021 when I couldn't access my funds using the Fnb app n went to enquire on the matter on the 11th of May 2021 at fnb tokai branch and that's when I found out that 2 transitions to the value of R29482.33 was made which I didn't approve. My card was cancelled and i was made to open a case with ***** department. I followed on my case since then but was not be able to reach the ***** department of which I called everyday but couldn't get through to them. It was then when I decided to go to the branch again to enquire on my case on the 29th of June and that's when i came to find out that I was send a letter which state that I was not liable to get my money back. I'm not happy with the outcome because those findings from ***** department are not true. I did not receice any otp pin on my phone to approve the transaction. On the statement it shows that that a foreign transaction on that day was declined 7 times and still didn't receive any messaage to indicate or warn me.The investigators must provide me with all that proof of the GPS n device which made the transactions because I believe that your security was compromised and I'm the one who takes the blame. I have been a loyal customer of fnb for many years because i believed that my money was safe there. I since opened a case with the saps.