FNB **** AND LIES

I used my App to see if I would qualify for a black card with FNB, I got the quote back, and I was not satisfied with the product, so I never signed the quote as an agreement to have the product. Even though I declined the product, I was migrated by FNB from a Premier Credit card to Private Clients credit card, WITHOUT my permission. I complained to FNB about this, several times, but the problem never got resolved. I incurred charges on that new Private Clients account, while the FNB staff was busy “trying” to resolve the issue at hand. Since June, up to today they haven’t resolved the matter but they harass me every month for payments. What kinds greediness is this? They normally send me e-mails claiming to have resolved the matter while they know they are lying!! All I want is the statement from June to December clearly indicating all transaction and amount owed, that’s all. Why is it so difficult to be transparent?? Daaam FNB!! CRM:***