RR
Riaan R
1 reviews | Active since Mar 2009
04 Oct 2019, 09:38
FNB ****?
I used my FNB Homeloans Isurance to replace my geysers element... Which cost me R800-00 pay in.
And then FNB updated my Insurance agrrement which cost me R14 500-00...
How can that be?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 10:13Good day Riaan van Rooyen
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Oct 2019, 10:13
Official
Good day Riaan van Rooyen
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
RR
Riaan R's updateReviewer Update
04 Oct 2019, 12:34Dear FNB, Thank you for the quick reply to my query, its sorted out and complaint closed.
It was my fault... just after I did the claim the money was added to my bond and it looked like a Huge Insurance Document update... But they said to me that it was just the yearly Insurance charges that was deducted yearly and not on a monthly term.
*Thank you Miss. Swanepoel for the professional & good explaining, I really appreciate it.
Regards,
Riaan
It was my fault... just after I did the claim the money was added to my bond and it looked like a Huge Insurance Document update... But they said to me that it was just the yearly Insurance charges that was deducted yearly and not on a monthly term.
*Thank you Miss. Swanepoel for the professional & good explaining, I really appreciate it.
Regards,
Riaan
RR
Riaan R's update04 Oct 2019, 12:34
Reviewer Update
Dear FNB, Thank you for the quick reply to my query, its sorted out and complaint closed.
It was my fault... just after I did the claim the money was added to my bond and it looked like a Huge Insurance Document update... But they said to me that it was just the yearly Insurance charges that was deducted yearly and not on a monthly term.
*Thank you Miss. Swanepoel for the professional & good explaining, I really appreciate it.
Regards,
Riaan
It was my fault... just after I did the claim the money was added to my bond and it looked like a Huge Insurance Document update... But they said to me that it was just the yearly Insurance charges that was deducted yearly and not on a monthly term.
*Thank you Miss. Swanepoel for the professional & good explaining, I really appreciate it.
Regards,
Riaan