Fnb says they charge interest even if you pay in advance

Item: FNB (First National Bank)
Rating: 1
Author: complicatedsam C

Ive been regular in paying well before my debit order date and i want to know how dumb one can be to charge me interest when they say 55 days interest free The consultant just now told me since my account is set up to minimum payment due and even though ive paid in advance you will still charge me interest Stuff your services and give me money back... this is theft Last night your consultant told me i was late with pmt.. but thats not true I always overpay And today another says you charge even if my account is paid as minimum amount is set up to be transferred Dont come with floppy stories as 300 interest means i have an amount of 20000 outstanding and thats not true! Also all my statements from may when i opened this pathetic account have the same situation and only now theres interest... I will not stop... i will even go to the papers and show them this

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Replies (1)

FNB (First National Bank)'s replyOfficial

19 Sept 2016, 09:15

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)'s reply19 Sept 2016, 09:15

Official