FNB say they win awards for their digital banking. I cant agree. What digital banking?

Item: FNB (First National Bank)
Rating: 1
Author: Caron M

Ridiculous All of a sudden I cant prepay bills. No response to online call logged. Not even an acknowledgement. I held on for over 15 minutes to be told I am using a different browser. I am NOT. Even if I was, SO WHAT. But I am NOT. I am told my functions will be re-instated, sometime, sometime????? Is that how you run a business???? If I want to escalate, re-authenticate. I already did. That was your personal profile. I DIALLED a business banking number. Dont tell me YOU retrieved the wrong profile. I am the SAME PERSON. You ASKED for my ID. JUST RE-INSTATE MY ABILITY TO PREPAY.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

26 Jun 2018, 14:32

Good Day Caron ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply26 Jun 2018, 14:32

Official

Good Day Caron ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Caron M's updateReviewer Update

26 Jun 2018, 15:32

Yes, I had a call. The explanation is nonsensical. The solution is non-existant. I am told that when and if, it decides, the Big Brother in you computer may or may not re-instate the facilities I used to have. It will determine what those are, when it sees what I do online. That timing is somewhere between now and never. How can it see what I do online when I'm not allowed to do what I have to do online??? If I cant have the same facilities today that I had last month, please reduce my fees.

Caron M's update26 Jun 2018, 15:32

Reviewer Update

FNB (First National Bank)'s replyOfficial

26 Jun 2018, 15:41

Good Day

Thank you for your feedback.

This has been escalated again and the agent will be contact so you can address your concerns.

We do apologise for the frustration caused.

Kind regards,

FNB (First National Bank)'s reply26 Jun 2018, 15:41