FNB Same Old Story

Apologies to HelloPeter, but the only way FNB responds to complaints is if you finally turn to hello peter out of frustration. A card Transaction for R399 from Av*st was deducted from my account. FNB also charged additional bank charges, and the result is the account is now R799 in arrears. They repeatedly charge me for unpaid items, which I am not aware of. I got a new card, cancelled the old card, but still they allow these transactions. I have requested reversal over 30 times, made 25 calls, visited the branch 4 times, and FNB still does nothing. Please help! Reverse transaction and all errors in penalty charges. FNB ????????????????