KL
Kyle L
1 reviews | Active since Sept 2018
10 Feb 2021, 00:48
FNB sales ****s
I received a call from FNB sales I was opening an account for my daughter the agent who assisted me said he will upgrade my account to a premier account free of charge I accepted when I checked my bank account there was a deduction which was not explained, he called me back after I chatted to another agent who escalate this issue and he tells me it must have been how I said it that u didn't understand, how do you explain differently a deduction and I said I want my money back it was literally my last of my money how can u do that, I want my money back and I will go to the ombudsman if this is not resolved and my fund put back in my account
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Kyle L's updateReviewer Update
10 Feb 2021, 14:20Received a call from sales to be told that they not the department to help me yet they messed up and wants me to be transferred to another department to see if they can help me my problem is number 1, my complaint is clear u took my money with out my consent and or explaining it to me, number 2, if this was sent to be investigated but I'm receive call from someone u wants to talk about the account I opened for my daughter, to me this is clear that I need to make must bigger noise about this, cause it seems there must be more people out there who has been ****** and didn't even know it. So I am willing to give FNB one more chance to correct this and give me a call saying my money will be put back in my account or I will go to social media, newspaper, ombudsman and find a way to get what is mine, I don't care if it's a little money it was mine and for all this stress I'm willing to fight
KL
Kyle L's update10 Feb 2021, 14:20
Reviewer Update
Received a call from sales to be told that they not the department to help me yet they messed up and wants me to be transferred to another department to see if they can help me my problem is number 1, my complaint is clear u took my money with out my consent and or explaining it to me, number 2, if this was sent to be investigated but I'm receive call from someone u wants to talk about the account I opened for my daughter, to me this is clear that I need to make must bigger noise about this, cause it seems there must be more people out there who has been ****** and didn't even know it. So I am willing to give FNB one more chance to correct this and give me a call saying my money will be put back in my account or I will go to social media, newspaper, ombudsman and find a way to get what is mine, I don't care if it's a little money it was mine and for all this stress I'm willing to fight