FNB Sales consultant **** to me

<p>On easter Saturday I wanted to deposit R400 at an ATM in klerksdorp cbd. The machine took the money yet it did not send the money to the specified account. I then had to leave Klerksdorp as I work in Northcliff Johannesburg. I went to the FNB branch at Cresta Mall I spoke to a coloured young man who was referred to me by the branch manager. I filled in a form and they took a copy of my ID thumb prints etc and made me sign a few forms. Then I specifically I asked the consultant... Where will this money be paid AS I DO NOT WANT THIS MONEY TO BE PAID INTO MY PERSONAL ACCOUNT!!! I asked him this several times as I know my account is in a minus I get paid on the 28th my salary will cover the bank charges.</p> <p> </p> <p>I asked him this several times and he ASSURED me in his own words "sir don't worry we will contact you " I asked him again how will this money be paid as I DO NOT WANT IT IN MY PERSONAL ACCOUNT and in his reply again he said " don't worry sir we will contact you.</p> <p> </p> <p>This morning I receive a payment notification that the money has been paid to my PERSONAL ACCOUNT after I specifically I asked him not to send the money there. </p> <p> </p> <p>I want this transaction reversed and I want that money in cash as I had initially given explicit instructions for this to be done this way.</p> <p> </p> <p>I will be expecting timeous feedback as I am aware that this bank has a habit of taking its time with complaint resolution.</p>