pB
pieter B

1 reviews | Active since Sept 2015

05 Mar 2019, 08:12

FNB sales consultant lie about account fees

I was called on 04/03/2019 regarding an upgrade on my cheque account to something called a Fushion account.

The consultant explained how it works and at the end i asked him again if the amount he said was going to be the only amount i pay per month for the account (R209).

Afterwards i went onto the fnb website and saw that i would be paying seperatly for my credit card now (R84) which before i did not seeing that i had a premier bundle (cheque and credit card).

After phoning FNB on 05/03/2019 at 08:04 a lady by the name Leganisang Mashigo explained that i cannot change my account back to a normal premier cheque account.

I am very upset with this because i would be paying more than before now just to have the accounts.

I am seriously considering moving all my accounts to another bank because of this false information provided by an FNB sales consultant.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2019, 10:34
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 

A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards,  
Hello Peter Complaints Team 
*** (option one)