1 reviews | Active since Sept 2015
FNB sales consultant lie about account fees
I was called on 04/03/2019 regarding an upgrade on my cheque account to something called a Fushion account.
The consultant explained how it works and at the end i asked him again if the amount he said was going to be the only amount i pay per month for the account (R209).
Afterwards i went onto the fnb website and saw that i would be paying seperatly for my credit card now (R84) which before i did not seeing that i had a premier bundle (cheque and credit card).
After phoning FNB on 05/03/2019 at 08:04 a lady by the name Leganisang Mashigo explained that i cannot change my account back to a normal premier cheque account.
I am very upset with this because i would be paying more than before now just to have the accounts.
I am seriously considering moving all my accounts to another bank because of this false information provided by an FNB sales consultant.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
