FNB SALES AND FNB PARTNER NOT DELIVERING ON THEIR PROMISE.

on the 22 February 2020 i got a call from FNB they upgraded my gold cheque card to premier card. I was told the card will take 3 - 7 working days and i will receive a call from courier company to arrange delivery. the sales person did also inform that once you upgrade you potentially get 500mb data,60 voice notes and 60sms with the upgrade this i found out on the website. This morning i get a call from the courier company stating they failed to deliver my card. Now this was the first call from them after an argument with them i dropped the call. Further more i was not informed by FNB sales person that if i want a specific time and date for the card delivery i will pay more. Courier company calls for the first giving an address of which i used with them in January. Besides today's call i was not called to arrange for delivery. In a nutshell. FNB gave me half a product their courier company has the i dont care attitude. So now i am in a dilemma of the card not being delivered and FNB NOT FOLLOWING UP BECAUSE THEY HAVE THE SALE. I did call FNB last Friday up to today they have not called me back. This outrageous behavior of the bank and courier company is annoying. In essence my card will probably stop working thus i have to go into the bank why all this inconvenience.