RH
RENE H
1 reviews | Active since Jul 2011
01 Oct 2019, 13:42
FNB SALES AGENTS DO NOT THE PRODUCT THEY MARKET
FNB SALES AGENTS DO NOT KNOW THE PRODUCTS WHY THEY ARE MARKETING!!! FIRST I WAS MISADVISED REGARDING THE DEBT PROTECTION PLAN AND NOW WITH THE FNB GOLD FUSION ACCOUNT. I SPOKE TO CLEOPATRA WHO TOLD ME THE FUSION ACCOUNT IS EXACTLY THE SAME AS MY GOLD CHEQUE ACCOUNT. SHE SAID THE ONLY DIFFERENCE WOULD BE THAT I DO NOT PAY FOR ONLINE TRANSACTIONS AND I WILL EARN MORE EBUCKS. I WANT TO REMAIN ON MY GOLD CHEQUE ACCOUNT!!!!!!!!!!!!! I AM DISAPPOINTED REGARDING THE SERVICE WHICH FNB OFFERS!!!!!!
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Replies (7)0
Replies (7)
FNB (First National Bank)'s replyOfficial
01 Oct 2019, 16:37Good day Rene,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Oct 2019, 16:37
Official
Good day Rene,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
RH
RENE H's updateReviewer Update
02 Oct 2019, 07:07Good day
The reference number is not visible to me? How am I supposed to follow up?
I want this change done today or I am moving banks. I have now had enough of FNB *********** staff. Just put me back onto my Gold Cheque account and off this Fusion Gold. After reading the reviews which is completely different to what Cleopatra has explained to me I want to be moved back to my Gold Cheque account!
The reference number is not visible to me? How am I supposed to follow up?
I want this change done today or I am moving banks. I have now had enough of FNB *********** staff. Just put me back onto my Gold Cheque account and off this Fusion Gold. After reading the reviews which is completely different to what Cleopatra has explained to me I want to be moved back to my Gold Cheque account!
RH
RENE H's update02 Oct 2019, 07:07
Reviewer Update
Good day
The reference number is not visible to me? How am I supposed to follow up?
I want this change done today or I am moving banks. I have now had enough of FNB *********** staff. Just put me back onto my Gold Cheque account and off this Fusion Gold. After reading the reviews which is completely different to what Cleopatra has explained to me I want to be moved back to my Gold Cheque account!
The reference number is not visible to me? How am I supposed to follow up?
I want this change done today or I am moving banks. I have now had enough of FNB *********** staff. Just put me back onto my Gold Cheque account and off this Fusion Gold. After reading the reviews which is completely different to what Cleopatra has explained to me I want to be moved back to my Gold Cheque account!
RH
RENE H's updateReviewer Update
02 Oct 2019, 07:08And please contact me between 8am and 16.30pm as I leave work and am on the road from 16.30pm onward.
RH
RENE H's update02 Oct 2019, 07:08
Reviewer Update
And please contact me between 8am and 16.30pm as I leave work and am on the road from 16.30pm onward.
RH
RENE H's updateReviewer Update
02 Oct 2019, 07:11I am left 2 messages for Cleopatra to call me back yesterday I still have not received a phone call. Instead she phones my husbands phone. She had made a commitment to call back at 3pm yesterday but never did. I am not going into any banks to make any changes as FNB sales consultants do not know the product which thy are marketing and misadvised me. Please pull the call. She called be pass 10 yesterday morning. I am also not paying any additional fees!
RH
RENE H's update02 Oct 2019, 07:11
Reviewer Update
I am left 2 messages for Cleopatra to call me back yesterday I still have not received a phone call. Instead she phones my husbands phone. She had made a commitment to call back at 3pm yesterday but never did. I am not going into any banks to make any changes as FNB sales consultants do not know the product which thy are marketing and misadvised me. Please pull the call. She called be pass 10 yesterday morning. I am also not paying any additional fees!
RH
RENE H's updateReviewer Update
02 Oct 2019, 07:12I want this issue sorted out today!!!!!!
RH
RENE H's update02 Oct 2019, 07:12
Reviewer Update
I want this issue sorted out today!!!!!!
RH
RENE H's updateReviewer Update
02 Oct 2019, 07:13And please give me a reference number which I can actually see!!!!!!
RH
RENE H's update02 Oct 2019, 07:13
Reviewer Update
And please give me a reference number which I can actually see!!!!!!
RH
RENE H's updateReviewer Update
02 Oct 2019, 09:16When will a manager from the FNB FUSION department be calling me?????? I have just received an sms stating that DSV will be in contact with me regarding delivery of my card.
I am not accepting this card and will be referring them to you when they call me!
I am not accepting this card and will be referring them to you when they call me!
RH
RENE H's update02 Oct 2019, 09:16
Reviewer Update
When will a manager from the FNB FUSION department be calling me?????? I have just received an sms stating that DSV will be in contact with me regarding delivery of my card.
I am not accepting this card and will be referring them to you when they call me!
I am not accepting this card and will be referring them to you when they call me!