GH
Greg H
1 reviews | Active since Oct 2015
03 Feb 2021, 08:36
FNB ......safety of info....LOL
A year ago we removed an outgoing signatory from our files, with all the correct information sent, this man was never removed and is still getting our statements, we have been into the Port Shepstone bank on numerous occasions and have had no assisstance, is this NOT *******? sending our monthly statements to a non signatory. For a bank that prides itself on so much, Im totally disgusted.
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Replies (3)GH
Greg H's updateReviewer Update
03 Feb 2021, 09:15I appreciate your quick response, but what I find mind boggling is that , the email I received says " Good day, we confirm having received your complaint and begun with investigations and will provide you with feedback within 24 business hours. " how can you do this without any information on the account? More proof of incompetence as far as I see
GH
Greg H's update03 Feb 2021, 09:15
Reviewer Update
I appreciate your quick response, but what I find mind boggling is that , the email I received says " Good day, we confirm having received your complaint and begun with investigations and will provide you with feedback within 24 business hours. " how can you do this without any information on the account? More proof of incompetence as far as I see
GH
Greg H's updateReviewer Update
03 Feb 2021, 11:00Thank you Sagree from the Port Shepstone FNB, who is doing her best to help
GH
Greg H's update03 Feb 2021, 11:00
Reviewer Update
Thank you Sagree from the Port Shepstone FNB, who is doing her best to help
GH
Greg H's updateReviewer Update
03 Feb 2021, 11:46 Thank you Sagree Moodley from the Port Shepstone branch, who went out of her way to sort this 12 month problem out in one morning, and with exceptional customer care as well, giving us confidence in FNB again. Thank you. FNB should be proud of you Sagree
GH
Greg H's update03 Feb 2021, 11:46
Reviewer Update
Thank you Sagree Moodley from the Port Shepstone branch, who went out of her way to sort this 12 month problem out in one morning, and with exceptional customer care as well, giving us confidence in FNB again. Thank you. FNB should be proud of you Sagree