FNB's Useless Private Banking Service

FNB is proudly advertising their brilliant private banking services and encourage client to leave the existing bank to join FNB based on this brilliant service. Well let tell about my experience with FNB's appalling and absolutely useless private banking service. I've been a private client of FNB for many years and NOT once (and I mean NOT once) did I manage to get hold of my allocated private banker when I called for assistance. They are never available and after I left a number of messages they will eventually get back to me a day or two later. I've tried to make use of this service when applying for a home loan and vehicle finance but to only get passed on to some other department to deal with. Yesterday I tried to contact my private banker to reverse all the ********** debit orders FNB is allowing to go thru my bank account month after month, but with much frustration, 5 phone calls, 27 minutes of wasted airtime and 3 messages I'm still waiting for a response from them. Regards, Disgruntled FNB Private Client