FNB 's unwelcome welcome

I app**** for a Cheque and Credit card at FNB last week Tuesday via a visit to my nearest branch in the hopes that I would have a better banking experience than my current bank. However, the man who helped me apply and open both accounts seem to have been *********** as he did not open any one of those accounts even though I had copies of ALL the documentation at hand. He promised to have my cards sent to me by that week Friday. A week later I receive a call from our favorite bankers, FNB Premier bankers asking if I wanted to apply for a credit and cheque account as my application was simply LEFT OPEN for a week by the man that 'helped' me. After multiple phone calls, confirmation emails, complaints and empty promises of 'speeding up the process', the only help that was given was responsibility being passed from one department to the next and poor service. I also called in to activate my digital banking as my app did not work and was only told :"Ja, that shouldn't be happening, please go to your branch." Not so much as a reference number was given. I will be visiting my branch once more today and if I find that man that did he job halfway, he might get an earful. This has been unacceptable service and I am thoroughly disappointed. After doing some research I can clearly see on this site that FNB has a bad reputation and I would not advise them to anyone else. In fact, I might warn them. And a simple reply on this site may look good to other customers, but in reality, they all say the same thing with the same "sorry, it will be reported to the relevant department". Done even before I started. What a sad way to welcome new clients FNB.