FNB's Terrible Complaint Management

<p>I would like to log a complaint against FNB. I app**** for a credit card last year May and I requested for cost implications of taking the credit card, he informed me that I will pay an extra R40 monthly if I take the card.</p> <p> </p> <p>In June FNB deducted R150 from my bank account for the credit card. I went into the claremont branch to dispute the amount and they informed me that it's a standard amount that they charge all the members. I asked them that why is it that I wasn't infomed of this and the assistant told me I should have been informed when I took the credit card. </p> <p> </p> <p>I then logged a complaint on the FNB website on the 15th of September 2016 with reference ********** . I requested the credit card to be cancelled and to be refunded my R150 that they have taken from me without my approval. FNB called me back and informed me that I signed for the card and this amount and therefore will not be refunded.</p> <p> </p> <p>This is unfair because:</p> <p>1. The FNB agent that issued the card did not inform me of this amount</p> <p>2. FNB cancelled the credit card without a cent spent on this card as a result of the dispute. Attached, is the one and only received credit card statement</p> <p> </p> <p>I have recently followed up with another complaint (Ref ********** ) directly to their credit card division and was provided with the below response on the 9th of March 207. Numerous attempts to get feedback since then have been unsuccessful from my side</p> <p> </p> <p>Good day <br /> <br /> Thank you for writing to us. We acknowledge receipt of your enquiry. As per our conversation yesterday I will arrange for a Refund of the R150. fee charged for June statement 2016 for initiation fees. The amount is to be transferred to account:27……. branch 051001 Standard Bank as per your request. Please allow us 3 working days to conclude the transaction.<br /> <br /> Kind regards<br /> Charlene Barakat<br /> FNB Credit Card | Retail Banking<br /> 30 Diagonal Street, FNB Place, Johannesburg,2001</p>