1 reviews | Active since Mar 2009
FNB's service is not helpful at all.
<p>I have been trying to take out a personal loan from FNB. I was informed it was declined due to a dispute on my ITC. (note that in February i qualified for a loan, but did not take up the offer yet, since i wanted to later when i had to) The dispute was ownership of a Telkom account that was moved from my name to my mothers name. The dispute was resolved and removed from my record yesterday. This morning I once again try to apply only to be told that FNB's system doesn't update immediatly. Meaning when they do their credit checks, the do it on old credit ratings and reports and not on current ones. She also informed me that there was absolutely no way FNB could update their records, they have to wait for their system. To me this is such a generic excuse. The system was designed by humans was it not? It is operated by human being is it not? How can you not update your systems? Now i have to wait MAYBE 7 days. When this loan is kind of a pressing matter already since its realted to medical expenses. FNB claims to be the most helpful and customer friendly bank, but they really aren't. </p>
No what you still don't seem to understand is that the Telkom account in question has been removed!!!! As a matter of fact I just received my new updated Credit report and a confirmation email from Transunion saying this matter has been resolved. What you are also saying is that you have to update your system to view consumers reports right? then why can't you update it. The new report is there, dispute closed, but it shows open on YOUR side! that is my problem!! Telkom has nothing to do with the fact that FNB keeps reffering to aged credit reports whenever their clients apply for credit/loan. Because you don't update on YOUR side. Please reread the message and open your minds for a bit! If you want I can forward you the confirmation email as well as my updated report since you guys can't seem to do your ****** jobs, because a system (not managed and maintained by human beings) is stopping you from completing stuff on time! Pathetic response really!
No what you still don't seem to understand is that the Telkom account in question has been removed!!!! As a matter of fact I just received my new updated Credit report and a confirmation email from Transunion saying this matter has been resolved. What you are also saying is that you have to update your system to view consumers reports right? then why can't you update it. The new report is there, dispute closed, but it shows open on YOUR side! that is my problem!! Telkom has nothing to do with the fact that FNB keeps reffering to aged credit reports whenever their clients apply for credit/loan. Because you don't update on YOUR side. Please reread the message and open your minds for a bit! If you want I can forward you the confirmation email as well as my updated report since you guys can't seem to do your ****** jobs, because a system (not managed and maintained by human beings) is stopping you from completing stuff on time! Pathetic response really!