FNB's Service has hit the gutter.

<p>I bought a data bundle that disappeared from one day to the next.<br /><br />I called in twice, both FNB Connect consultants disconnected the calls and never called me back.<br /><br />I wrote in two complaints.<br /><br />And made use of the Chat option, the guy on the chat apologizes for the inconvenience caused, but tells me he's unable to assist me due to high chat volumes...<br /><br />Really.......? High chat volumes..........!!!!<br /><br />Their staff is certainly not what they used to be, the Service went from better than most over the years since I switched to them, to utter s#it.<br />And unacceptable.<br /><br />Where's the ownership and customer obsession we used to get....................<br /><br />I'm dumbfounded by this bs.<br /><br />I lose money, don't get anything back, and no one cares to get back to me and resolve my issue, they just caused me more problems and costs within a 24 hour period.<br /><br />Maybe it's time to try the other banks, whom are copying FNB on a lot of things, but they should be more hungry to satisfy customers.<br /><br />The attitude FNB's staff have now is like NEDBANKS used to be, "we are FNB! who are you?"<br /><br />They should change their slogan from "how can we help you," to "how can we f#ck you over?"</p>