FNB's rotten customer service!

I had to go draw money at a Nedbank ATM as the FNB ATM was out of order. When I got to Nedbank, my card was intercepted.So I went to go get my cellphone, as I was trying to call the call center, my money was helplessly being withdrawn, I reported it to the call center agent Laurian, who assisted me and transferred me through to the ***** department where Lee-Anne and Byron assisted me.I went into the branch the next day where the manager and consultant said I must relax I will be refunded. Called the ***** department last week after I was promised I will get a call from them within the 24 hours, which didn't happen. Elsie the consultant who spoke to me like I was illiterate, rudely screamed her name to me, said I will get a sms within 5 days. Which didn't happen!.. Called today, that's when Chad told me at some point I had given the man my pin, imagine that! He added, that they did not have an email address to contact me by after having submitted everyting to the FNB consultant, who even sent me an update via email. Then Chad finished to say, \You will not be getting a refund as you are being held responsible for the ******* actions"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;378307;NULL;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/12 10:51;15/11/12 9:01;Profide client with security investigation;7,21E+12;;***;My company received information that one of there guys was steeling from the company. i called the owner and explain and he said we can go ahead and catch the suspects. After almost two weeks we caught the suspect on camera selling their stock. i interrogate him, he admitted and implicate a colleague who also stole from the company. both resigned. the company signed my invoice and a day after they say thay not gonna pay it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917523;787446;37;2;0;1;0;0;2;NULL;NULL;NULL;15/11/12 10:31;15/11/12 9:02;*********** STAFF AND MANAGEMENT;***;;***;Shapiro Shaik Defries & Associates IS SUCH AN *********** SO CALLED LAW FIRM, I WAS CALLED BY AN AGENT JUST AFTER I HAD LOGGED A COMPLAINT WITH MTN, THE AGENT COULD NOT EVEN EXPLAIN A SINGLE THING. I WAS ESCALTED TO THE FOLLOWING PEOPLE,BENNY MOSIYOA ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;388771;890654;34;5;0;0;0;0;5;NULL;NULL;NULL;15/11/12 11:00;15/11/12 9:02;Printology is a company that listens to customers;8,11E+12;;***;The Owner has contacted me and offered me a complimentary print for the inconvenience.<br> <br> Thank You for understanding;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917398;749012;34;5;0;0;0;0;5;NULL;NULL;NULL;15/11/12 10:41;15/11/12 9:03;happy and satisfied customer ;;;;went to purchase new tyres for my car and got an amaaazing discount on my purchase with the advanced assist package that i have , Astral Group you rock and i recommended you to my friends and family;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917472;55;14;2;0;1;0;0;2;NULL;NULL;NULL;15/11/12 11:02;15/11/12 9:05;Adding insurances in acc. without my concern;9,00E+12;;***;These guys subscribed me to insurances/policies without my concern, I paid up and called the call centre for cancellation and requested refund. Lusizo, a supervisor said the matter is under investigation he will call me. I'm still waiting for that call. Yesterday evening I received a text message saying ''Thank You! Your Edgars Legal policy was enrolled\...like really??? Will this ever stop? Its hard to trust to trust Edgars now;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;226869;529;9;2;0;1;0;0;2;NULL;NULL;NULL;15/11/12 11:01;15/11/12 9:05;CANCELLATION OF POLICY;7,60E+12;;***;FFW LIFE POLICY ***<br> <br> I have ask on 7 October to CANCEL this policy and still the debit order went through on 31 Oct!!! No feedback ever received except for the automated email on receipt of my email.<br> <br> CAN SOMEONE PLEASE CANCEL THIS POLICY IMMEDIATELY AND REFUND MY OCT PREMIUM!!<br> <br> Thank you!<br> Carlize;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917513;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/11/12 11:00;15/11/12 9:05;WHAT A GIMMICK;;Delivery;; Groupon by far has the worst customer service ever ... I really could not be bothered if they are cheaper cause seriously at the end of the day the few rands you save ain't worth the trouble of not receiving your goods on time!!! When you call them to follow up every representative has a different story to why you have not received your item...The excuse of the day is the courier company has not been sent the customer addresses lol WHAT A JOKE !!!!! and they are unable to contact the courier cause they not sure how..... NOW about 15 Working Days later i have not received my item!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;498211;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/11/12 10:51;15/11/12 9:05; sizes not inaccordance with national standards;;maurica arendse;;made a purchase on line on Groupon website - the item was advertised as meduim, large and Xlarrge.<br> given that i fit into a mediuim normally that was my order size,<br> item arrived only to find that the item size is more like an xsmall in international sizing.<br> <br> groupon won't replace/exchange item for a bigger size.<br> <br> reported matter to the call centre who wont escate matter furyher<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841743;702561;6;2;0;1;0;0;2;NULL;NULL;NULL;15/11/12 0:00;15/11/12 9:06;Waste of time - application granted yet not grante;8,20E+12;;***;App**** for cotton on store card...Gor approval to go collect card stood at cotton on cradles tone while the poor guy at counter tried his best to issue me with an card as granted via sms .Only to get told by RCS there is a problem with my application as I did not fill in bank details!!! WHY TELL ME APPLICATION SUCCESSFUL AND COME COLLECT CARD AT STORE.????really clearly time is not money for RCS ..By the way still waiting on the call I was to receive within 40 minutes ...clearly 40 minutes = 3 hrs in RCS time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;134195;895913;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/11 16:59;15/11/12 9:06;Making an appointment and let you wait for 2.5 hou;;dr mark eltringham;;This is upcert, I waited 2 months to get and appointment with the Dr Mark Eltringham, I lelf work early to make my appointment on time which was at 16:00, when I got there he was already running late with an hour, really is it too much to ask that they let you know? NO I waited 2.5 hours and eventually got up and left. I don't care how who he is but everybody is busy, wasting my time is not on. He must rather see less patients then let you wait for 2.5 hours. Sorry I will never go to him again and good luck to anyone that want to go there.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894648;881099;7;5;0;0;0;0;5;NULL;NULL;NULL;15/11/12 11:03;15/11/12 9:07;Unbelievable Warmth;7,01E+12;Lee-AnneSinger;***;Once again the staff and facilities come out tops. I ran a workshop for a school in the community. The staff were superb going above and beyond their call of duty. Even though they expected the electricity to be out due to council maintenance they had organised for us to have generated electricity. All the participants felt most welcome and looked after.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917533;688384;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/12 10:43;15/11/12 9:08;VW shocks worn out at 15000km;8,61E+12;VW centurion jabu service dep;***;Bought a brand new VW polo 2015 model 1.2 TSI comfortline in May and on my first service the service advisor Jabu told me that my shocks are worn out front and back. Went to supa quick and did a shock test and they assured me my shocks where finished. When I tested my shocks 09 November 2015 at supa quick the machine now depicted that front shock are 0.3% and back shocks 0.9% on 18450km, Which means I bought a car with worn out shocks cause a week after buying the car I did inform them of hectic road noise to a sales guy called dennis who does not work them anymore. They took the car in and the problem still persisted and now my shocks are worn out and VW SA is playing games and not replacing my shocks. I commute alone everyday from Pretoria to Johannesburg for work alone. They say shocks are R4600 front and back excluding labour with a 1year warranty when Gabriel and menroe offer 3years + and to contradict their statement my shocks didn't even last a year because I bought the car may and they needed new shocks end of September which is 5months, it really doesn't make sense. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917426;749012;34;5;0;0;0;0;5;NULL;NULL;NULL;15/11/12 10:35;15/11/12 9:08;best and affordable service by far;;Precious;***;<br> honestly, i was a bit sceptical with giving out my banking details to people i don't know. Turns i was wrong, just came back from a lovely holiday with my one and only daughter at only R300 for the voucher. This goes to the astral group for their best service.<br> Thank you astral group, we really enjoyed our holiday!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891324;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/14 10:41;15/11/12 9:10;Requested Network Coverage-No Response or feedback;5,71E+12;;***;We requested urgent network coverage in our area;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;378307;NULL;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/10 11:06;15/11/12 9:10;dos not pay for services renderred;7,21E+12;owner;***;I supp**** the owner with video effidence of employee steeling from the company. and after i left and he signed the invoice, he refuse to pay me. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917535;1251;12;2;0;0;0;0;2;NULL;NULL;NULL;15/11/07 0:30;15/11/12 9:10;TERRIBLE SERVICE!;9,31E+12;Jenna Tanner;***;I went for drinks with a few friends on the night of the 7th of November at Hogs Head, Pretoria. My one friend had 3 drinks in total, and she was unable to walk, throwing up profusely and her eyes were rolling back. We therefore assumed she'd been spiked, so took her to Little Company of Mary. Firstly, they were uninterested in any information given about the patient (how many drinks etc). We were then told that blood tests were being taken to find out the problem, which we waited for until 2:30am. Turns out her blood wasn't even taken! She was simply put on a drip and left to sleep. They therefore **** to our faces and clearly didn't care for the patient involved!! ABSOLUTELY UNACCEPTABLE. We were told that she had just consumed too much alcohol, which is absolute *******, as we saw how many drinks she had. So.. I will not be making use of this hospital again. This is definitely not how to care for patients!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917537;888824;29;5;0;1;0;0;5;NULL;NULL;NULL;15/11/12 10:51;15/11/12 9:11;Great service and fantastic products.;***8;;***;I have had a great experience with this company, they called me to do a health analysis and I promptly received my package with a very impressive analysis as well as a sample of my 3 essential vitamins, I used them and I felt great. One of the consultants phoned me and in a very professional and efficient manner, I received my vitamins and i have been a member for a couple of months now and i couldn't be happier. The products are fantastic and the consultants even more so. I have taken additional products with IPS and they are just as great.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917531;874;12;2;0;1;0;0;2;NULL;NULL;NULL;15/11/12 11:11;15/11/12 9:14;Annoyed Nurse/Lady!!!;FH87;The lady/nurse on duty ***5;***;I have been going to Pathcare ever since my doctor informed me that they closed at 20:00 in the evening. Last night after work I ran a bit late but I got there literally at 19:34, I greeted the \lady/nurse\"" on duty and I got no response back from her. Anyway I asked her if she can assist me she rep****"